We are experiencing a delay in processing our orders due to high volumes.
You will get your shipping notification as quickly as we can.

Our carriers are currently handling a high volume of parcels. You may experience a delay in delivery.
Keep checking your tracking link for updates.

Our Customer Service team is experiencing high volume of contacts, so our response time may be a little longer than usual.

Haven't received your refund yet? Please be patient, we’re working to process all the returns received in the past days.

Due to a National Strike, your parcel may be have a small delay in being delivered.
Please accept our apologies for any inconvenience caused.

We are currently upgrading our delivery systems. Our warehouse will resume regular shipping on April 18th.
Any order placed before that date may take up to 7-11 working days for delivery.

We’re upgrading our systems for a better customer experience, so any returns received from 8th April until 18th April, may take a little longer than usual to process.

Don’t worry, you can still book your return online and send it back to us, you’ll receive an email as soon as it has been processed by our team.


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A equipa de apoio ao cliente da Timberland está aqui para te ajudar e pronta para atender a tua chamada.


Segunda a sexta: 8:00 - 18:00

Linhas telefónicas encerradas no dia e véspera de Natal e Ano Novo. 

Por favor nota que chamadas feitas para o número 800 781 344 a partir de telefones fora do RU estão sujeitas a cobrança.