We are doing everything we can to get orders delivered as quickly and safely as possible, but due to the challenges that Covid-19 has brought to us, there may be some short delays to deliveries.

We have temporarily disabled the option to have your order delivered to a drop off points as we're unable to guarantee full service for the time being, especially with the closure of many non-essential shops.

We're not able to say at this time when it'll be possible to order to a collection point, but please be assured that we do aim to reopen these as soon as it's responsible and appropriate to do so.

We have temporarily disabled the option to have your order delivered to a drop off points as we're unable to guarantee full service for the time being, especially with the closure of many non-essential shops. We're not able to say at this time when it'll be possible to order to a collection point, but please be assured that we do aim to reopen these as soon as it's responsible and appropriate to do so.

We have temporarily disabled the option to have your order delivered via Express shipping as we're unable to guarantee full service for the time being, but please be assured that we do aim to reactivate the service as soon as it's responsible and appropriate to do so.

Our ordering system works in real time, so it isn't possible to cancel an order after it has been placed. If you would like to return your order when it arrives, you can send it back to us free of charge, just visit the Returns page for easy to follow instructions.

We're also now offering an extended returns period of 60 days to make it easier and more convenient for you.

It's important to us that you, your order, our staff and our carriers are safe, so we'll be delivering orders in a slightly different way for a while. Our carriers are implementing a new delivery policy to ensure we're social distancing to protect everybody's safety. Your driver will be sure to not get any closer than 2 metres from you and your signature will no longer be required for the Carrier's device.

It’s still very important to us that your order reaches you safely and securely, so packages will not be left outside without your knowledge or permission.

You will receive more information and assistance from your driver at the time of the delivery.

Due to the ongoing situation regarding Covid-19, we have taken the decision to temporarily stop deliveries to some post codes in the country. As this is an ongoing and rapidly changing scenario, we can't say at this time when we will start to ship to these areas again, our website and social media channels will be up and running though, and we'll continue to use them to keep you updated.

To make sure that you can return your order at a time and in a way that it's safe to do so, we've extended our returns period to 60 days. You can read more about this on our returns page, which is also where you'll find any further updates on our returns policy.

We completely understand the challenge you have in returning your order due to the closure of our stores. You will still have to return your product to the store you bought it from, but the good news is that the store's returns period will be extended in light of the current situation. Please keep checking our website and social media channels for the latest news and updates.

We're not able to say at this time when it'll be possible to return an item to a collection point, but please be assured that we do aim to reactivate the service as soon as it's responsible and appropriate to do so.

To make sure that you can return your order at a time and in a way that it's safe to do so, we're still offering the option to have returns collected from home, and we've extended our returns period to 60 days. You can read more about this on our Returns page, which is also where you'll find any further updates on our returns policy.

The health of our customers and staff is a top priority for us, so, after carefully considering the advice from the World Health Organization (WHO) we have decided to close our stores. While we will miss seeing you in our stores, our websites remain up and running and will continue to be updated with the Timberland news.