We are experiencing a delay in processing our orders due to high volumes.
You will get your shipping notification as quickly as we can.

Our carriers are currently handling a high volume of parcels. You may experience a delay in delivery.
Keep checking your tracking link for updates.

Our Customer Service team is experiencing high volume of contacts, so our response time may be a little longer than usual.

Haven't received your refund yet? Please be patient, we’re working to process all the returns received in the past days.

Due to a National Strike, your parcel may be have a small delay in being delivered.
Please accept our apologies for any inconvenience caused.

We are currently upgrading our delivery systems. Our warehouse will resume regular shipping on April 18th.
Any order placed before that date may take up to 7-11 working days for delivery.

We’re upgrading our systems for a better customer experience, so any returns received from 8th April until 18th April, may take a little longer than usual to process.

Don’t worry, you can still book your return online and send it back to us, you’ll receive an email as soon as it has been processed by our team.

Due to the unprecedented Covid – 19 emergency, to safeguard the health of our people and to help slow the spread of the virus we're currently working from home in our Customer Service Centres, so we can continue to offer a high level of service to our customers through this challenging time.

As a result, our phone lines will be temporary unavailable. However we're here to help, please contact us via Contact Us form and we'll respond as quickly as possible.

As Our priority is the health and safety of our people, we appreciate your patience and understanding.

There will likely be a delays with parcels, due to the recent measures that some national governments have put in place to limit the spread of COVID-19.
You may not know this, but our warehouse is actually based in Europe, so many of our parcels come right through France and are brought into the UK via the Channel Tunnel. At the moment, there are unfortunately some delays in trade routes across the Channel, determined by local border restrictions, which are affecting shipments for all couriers.Keep checking your tracking link for updates.

Brexit Notice:
We are working hard to ensure our customers face the minimum possible impact from any no-deal Brexit scenario. However, in order to continue processing and shipping orders, we need to update our system settings.
Therefore, all orders placed between 28th December and 3rd January will be shipped beginning January 4th.We appreciate your support and understanding as we work to resume normal service as quickly as possible.

Due to severe weather conditions, there may be a delay with the carrier collecting your parcel. We hope to have your order over to you as soon as possible!

Please be aware that orders received between Friday 2nd April and Monday 5th April might be shipped with a short delay.

O nosso sistema de devoluções está temporariamente indisponível devido a uma atualização, mas estará de volta a funcionar em breve, verifique novamente mais tarde.

Encerramento dos escritórios: Por favor considere que os nossos escritórios estarão fechados de 26 a 27 de dezembro e a 2 de janeiro.

As nossas linhas telefônicas estão temporariamente indisponíveis, pedimos desculpa por qualquer incomodo. Pode ainda entrar em contato com a nossa equipa de apoio ao cliente via chat se usar o ícone de chat no canto inferior direito do ecrã. Alternativamente, pode entrar em contato através da página Fale Conosco

A equipa de apoio ao cliente da Timberland está aqui para te ajudar e pronta para atender a tua chamada.


Segunda a sexta: 8:00 - 18:00

Linhas telefónicas encerradas no dia e véspera de Natal e Ano Novo. 

Por favor nota que chamadas feitas para o número 800 781 344 a partir de telefones fora do RU estão sujeitas a cobrança.

Livro de Reclamações